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Everything we make is personalised, so this policy is built around that, and it is deliberately generous.

Before you approve your artwork. Cancel at any time, for any reason, and you get a full refund. Nothing has been printed yet, so there is nothing to send back. Email info@themuseumofpets.com with your order number.

Unlimited revisions. If the preview is not right, tell us what to change and we redo it. There is no charge and no limit for this, and we would rather fix the artwork than take your money for something you do not love.

After you approve your artwork. Production starts immediately and the item is unique to you, so we cannot resell it. For that reason approved custom items are not returnable for a change of mind.

Damaged, faulty or wrong. Send a photo to info@themuseumofpets.com within 14 days of delivery. We remake and reship the item at our cost, or refund you in full, whichever you prefer. You do not need to return the damaged item.

Never arrived. If tracking shows no delivery, contact us and we will remake and reship the order at our cost.

Digital files. Because the file is delivered instantly and cannot be returned, digital portraits are refundable up until the file is sent. After delivery we will keep revising the artwork until you are happy, but we cannot refund a delivered file.

Refund timing. Approved refunds go back to the original payment method. Your bank normally shows the money within 5 to 10 business days.

How to reach us. Email info@themuseumofpets.com with your order number and, if relevant, a photo. A human reads every message.